The Redvers SARCAN Recycling Depot has been awarded a very special title; they are the 2016 Large Depot winners of the Customer Service award.
Designated secret shoppers visit SARCAN depots across Saskatchewan and rate their overall experience there including accuracy, cleanliness, and customer service, while one depot in each category: small depot, medium depot, large depot, and extra-large depot, earns the title of Depot of the Year.
Robert Madsen – the depot supervisor – has been in his position for two years and Marsha Goforth – Redvers Activity Centre CEO – remembers the first day she spoke to Madsen about the position: “He said it was going to be his mission to win all four awards and this is the first one of many.”
Madsen added, “I don’t think we’ve done anything differently in our customer service, even when it’s crazy in here I believe we do a good job, we’re just finally being recognized for our efforts.”
Goforth continued, “We have a good team here. They’re friendly staff that complements each other well, and I would agree, they haven’t been doing anything differently, they’re just being recognized for it with this.”
For the 2016 year there were four full-time staff and three casual staff that contributed to earning the award including Francois Meyer, Cauntay Lonechild, Preston Moore, Dean Shillington, Brent Churchill, Lori Aalbers, and Robert Madsen.
“SARCAN falls under our [Redvers Activities Centre] umbrella, but I don’t always get to see the day to day here,” Goforth says. “But, I’ve been there for 10 years and have been CEO for two years. Under Roberts leadership there’s a great sense of camaraderie and teamwork that has blossomed. I’m really proud of the staff here.”
Madsen smiled adding, “I have an amazing staff here. I couldn’t ask for better staff.”
With the excitement of winning the award, the Redvers SARCAN is also excited to be introducing a Drop and Go system, which allows customers the opportunity to drop off their recycling and go without having to stand in line.
“When it’s busy here, it can take a long time to get through the line,” Madsen explained. “People from as far away as Arcola and Fairlight are coming here, so this is something SARCAN is introducing and it’s a great idea.”
This is why Redvers has the designation of a Large Depot, which is en par to other SARCAN’s like Weyburn, because of the large area the depot services.
With one award down, Madsen will continue towards his goal of earning all four while supervisor at the depot.
